Frequently Asked Questions

We offer various quality grades including OEM (Original Equipment Manufacturer), Genuine/Original parts, and aftermarket parts rated as Grade A (premium), Grade B (standard), and Grade C (economy). Each grade has different quality levels and price points to suit your needs.

All our genuine parts come with manufacturer certificates and can be verified through the part number. We provide detailed documentation including factory addresses, manufacturing dates, and quality certificates. You can also contact us with your part number for verification.

Yes, we offer new, used, and refurbished parts. Each product listing clearly indicates its condition. New parts are unused and in original packaging, used parts are tested and functional, and refurbished parts have been professionally restored.

We specialize in Sinotruk (CNHTC) and Weichai parts. This includes all Sinotruk models (HOWO, SITRAK, HOHAN) and Weichai engine series. Our expertise in these brands ensures you get the right parts with expert support.

You can search by part number, vehicle model, or browse by category. If you're unsure about compatibility, contact us with your VIN number or vehicle details, and our team will help identify the correct parts for your specific model and year.

Browse our products and add items to your inquiry list. Contact us via the contact form, WhatsApp, or email with your requirements. We'll send you a detailed quotation including pricing, availability, and shipping costs. Once you approve, we'll process your order.

Yes! We welcome bulk orders and offer competitive pricing for large quantities. Contact us with your requirements, and we'll provide special bulk pricing and arrange efficient shipping solutions for your order.

Yes, all orders start with a detailed quotation. We provide transparent pricing including part costs, shipping, and any applicable fees. Quotations are typically provided within 24 hours of your inquiry.

There is no strict minimum order quantity. However, for very small orders, shipping costs may be proportionally higher. We recommend ordering multiple parts together to optimize shipping costs.

In-stock items are typically processed within 1-2 business days. Custom or special-order items may take 3-7 days. We'll provide a clear timeline when you place your order and keep you updated throughout the process.

We ship worldwide! We have experience shipping to over 50 countries across Asia, Africa, Europe, Americas, and Oceania. Contact us to confirm shipping options and costs for your specific location.

We offer sea freight (most economical, 20-45 days), air freight (faster, 5-10 days), and express courier services like DHL, FedEx, UPS (fastest, 3-7 days). The best method depends on your urgency, order size, and budget.

Once your order ships, we provide a tracking number for all shipments. You can track your package online, and we'll also send you regular updates on your shipment's progress until it reaches you.

We provide all necessary documentation for customs clearance including commercial invoices, packing lists, and certificates of origin. While import duties and taxes are the buyer's responsibility, we ensure all paperwork is complete and accurate.

Shipping insurance is optional but highly recommended. It typically costs 2-3% of the order value and protects your shipment against loss or damage. We can arrange insurance for all shipments upon request.

We accept bank wire transfers (T/T), PayPal for smaller orders, Western Union, and MoneyGram. For established customers, we may offer credit terms. Contact us to discuss payment options for your order.

We accept returns for defective or incorrect parts within 30 days of receipt. Parts must be unused and in original packaging. Contact us immediately if you receive a defective or wrong item, and we'll arrange a replacement or refund.

Yes! New genuine parts come with manufacturer warranties (typically 6-12 months). Aftermarket parts have warranties ranging from 3-6 months depending on the grade. Specific warranty terms are provided with each quotation.

If you receive the wrong part due to our error, contact us immediately. We'll arrange for the correct part to be sent at no additional cost and provide a return label for the incorrect item. Your satisfaction is our priority.

We strive for 100% customer satisfaction. If you're not satisfied with your purchase for any reason, contact us within 30 days. We'll work with you to find a solution, whether it's a replacement, exchange, or refund for eligible returns.

While we don't provide hands-on installation, we can offer guidance and technical documentation for parts installation. We can also connect you with recommended service centers in your area if needed.

Absolutely! Our team has extensive knowledge of Sinotruk and Weichai parts. Send us your vehicle details, photos of the part you need, or the part number, and we'll help identify the exact part you need.

Yes, we provide detailed technical specifications for all parts including dimensions, weight, material, compatibility information, and any relevant technical data. This information is included in quotations and product documentation.

If you ordered based on our recommendation and the part doesn't fit, we'll exchange it for the correct part at no additional cost. This is why we always recommend confirming compatibility before ordering.

Yes! We provide ongoing support even after your purchase. If you have questions about installation, compatibility, or any issues with the parts, our team is here to help via email, WhatsApp, or phone.